Claims
Motor Car Claims
A. Own Damage Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Picture of damaged portion including the plate number
- Stencils of serial or chassis or motor number
- Repair Estimates
B. Theft / Carnap Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Alarm Sheet & Complaint Sheet
- Original Certificate of Non-Recovery issued by Camp Crame
- Vehicle Invoice
C. Third Party Damage Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Picture of damaged portion including the plate number
- Stencils of serial, chassis, or motor number
- Repair Estimates
- Certificate of No Claim
D. Bodily Injury & Death Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Original Copy of Medical Certificate
- Original Medical Receipts / Hospital Billing Statement
- Marriage Contract
- Death Certificate
- Birth Certificate
- Burial Receipts
Important Reminders when filing a motor car claim
- Inform the nearest branch or your agent immediately (within 24 hours) about the loss / accident.
- Secure complete claim documents.
- Total loss units and other damages not visible in pictures are subject to inspection.
Fire Claim Requirements
A. Building & Improvement Claims
- A builder's or architect's estimate based on a plan and bill of materials showing the cost of restoring the building or improvements to the pre-fire condition.
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Affidavit declaring:
- Nature of ownership (whether part owner or otherwise)
- Location of property
- Liens or encumbrances, if any
- Certified copy of building permit
- Certified copy of Declaration of Real Property
- Lease Agreement (if not the landowner)
- Copy of the building's plan or sketch (prepared by engineer/architect)
- Pictures of the fire-damaged property
B. Claim on Stocks/Inventory
- Itemized inventory of stocks at the date of loss showing net cost, extent of loss, and salvage value (if any)
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Affidavit declaring:
- Nature of ownership
- Location of property
- Liens or encumbrances, if any
- Value of damaged, destroyed, or salvaged stocks
- Other relevant information regarding the loss
- Books of Accounts, Financial Statements
- Income Tax Returns, Purchase/Sales and other business records
- Pictures of the fire-damaged items
C. Furniture & Equipment Claim
- Complete list of damaged/destroyed articles with acquisition cost and value at time of loss
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Affidavit declaring:
- Nature of ownership
- Location of property
- Liens or encumbrances, if any
- Value of damaged, destroyed, or salvaged items
- Other relevant information
- Records, invoices, receipts (if available)
- Pictures of the fire-damaged items
*Note: The Company reserves the right to acquire additional proofs as deemed necessary to support a claim.
How to File a Claim:
- Report Loss to the Company: Notify Alpha Insurance immediately after the loss occurs.
- Assignment of Claim: An Independent Adjuster is assigned to investigate and gather necessary documents.
- Recommendatory Report: The Adjuster submits a report to the Company after examining the claim.
- Evaluation: The Company's Claim Examiner reviews the report. Claims over ₱100,000 are escalated to the Claims Committee.
- Approval / Negotiation: Upon approval, the Adjuster negotiates with the Assured or their Agent/Broker.
- Payment: A settlement check is issued. The Assured signs the Loss & Subrogation Receipt and Sworn Statement in Proof of Loss.
Microinsurance
Microinsurance Claim Requirements:
A. Death claim & burial benefit due to accident
- Police Report or affidavit
- Death Certificate
- Marriage License of the deceased (if the spouse is the beneficiary)
- Birth Certificate of the deceased (if the deceased is single)
- Additional documents may be requested if needed.
B. Accidental Disability & Dismemberment
- Police Report or affidavit
- Medical Certificate
- Medical Abstract
- Hospital Statement of Account or Medical Receipts
- Additional documents may be requested if needed.
C. Emergency Assistance Coverage Hospitalization
- Medical Certificate
- Hospital's Statement of account
- Police Report or Affidavit
How to File Claim:
- The Assured or his beneficiaries must inform the company through text, email, call, or visit the nearest branch within 30 days after the loss.
- The Assured must completely submit the requirements when filing the claim to the nearest branch.
- For Emergency Room Assistance reimbursement, the Claimant can wait for the processing of check.
- Claims against Death with Accidental Burial Assistance, Dismemberment, and Disablement will be processed within ten (10) working days upon submission of complete requirements.
Property Floater
Property Floater Claim Requirements:
For Motor Vehicles – Trucks and Trailers
- OR/CR
- Driver's License and OR
- Police Report and/or Affidavit
- Pictures
- Repair Estimate
For Heavy Equipment – Payloader / Crane / Earthmover / Forklift
- Proof of Ownership
- Driver's Certificate to Operate
- Police Report and/or Affidavit
- Pictures / Repair Estimate
- Policy and Official Receipt of Premium Payment
How to File a Property Floater Claim:
- Upon informing Alpha Insurance of a loss, a claim file is created (open file).
- Assignment of the Loss to Adjuster.
- Recommendatory Report by the Adjuster.
- Negotiation.
- Recommend payment / settlement.
- Subrogation.
Property Floater Claims Procedure:
- Immediately notify your Agent and/or Broker or report directly to the Claims Department after any accident involving an insured unit.
- An Examiner and/or Independent Adjuster will be assigned for investigation, inspection, and evaluation to determine the extent of the damage.
- The Assured / Claimant must submit the required documents to support the claim.
- The Adjuster submits an evaluation report to Alpha for review and approval of the claim's compensability or deniability.
- Negotiate repair or cash settlement for the damaged insured unit.
- Recommend payment of the claim.
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Subrogation: After the claim has been paid, the
client's rights must be transferred to the company:
- a. Rights to the remains of the affected property (salvage)
- b. Remedies due from a liable third party, if any (recovery)
Comprehensive General Liability (CGL)
CGL Claim Requirements
A. Bodily Injury Liability (Coverage A)
- Original Copy of Incident Report
- Original Copy of Medical Certificate
- Certificate of Confinement from the Hospital
- Statement of Account from the Hospital
- Medical Receipts
B. Property Damage Liability
- Incident Report and/or Affidavit of the facts of the accident
- Registration Certificate and Official Receipt of Registration
- Driver's License and Official Receipt of Driver's License
- Pictures of the damaged unit
- Service Invoice of Repairs and/or Official Receipt
- Estimates
Note: The company reserves the right to request other documents deemed necessary to support the claim.
Notice of Claim
When an accident occurs, written notice shall be given by or on behalf of the Insured to the Company or any of its authorized representatives.
This notice should include:
- Time, place, and circumstances of the accident
- Names and addresses of the injured victim(s) and/or damaged property
Marine
Marine Claim Requirements
A. Own Damage Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Picture of damaged portion including the plate number
- Stencils of serial or chassis or motor number
- Repair Estimates
B. Theft / Carnap Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Alarm Sheet & Complaint Sheet
- Original Certificate of Non-Recovery issued by Camp Crame
- Vehicle Invoice
C. Third Party Damage Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Picture of damaged portion including the plate number
- Stencils of serial, chassis, or motor number
- Repair Estimates
- Certificate of No Claim
D. Bodily Injury & Death Claim
- Photocopy of Policy & Official Receipt of Premium Payment
- Photocopy of Registration Certificate & OR
- Photocopy of Driver's License
- Police Report / Affidavit / Incident Report Form
- Original Copy of Medical Certificate
- Original Medical Receipts / Hospital Billing Statement
- Marriage Contract
- Death Certificate
- Birth Certificate
- Burial Receipts
Important Reminders when Filing a Marine Insurance Claim
- Inform the nearest branch or your agent immediately (within 24 hours) about the loss/accident.
- Secure complete claim documents.
- Total loss units and other damages not visible in pictures are subject to inspection.